Getting Started | Durban North Nursing

How do I go about engaging the service?

Step 1 : Understand the service. Once you have taken a look at our website and made a decision to engage us you need to drop us an email at nursingadmin@tiscali.co.za. You can also address any further questions or queries by email to us.

Step 2. Complete the forms. We will forward the following to you:

A welcoming letter
A booking form in which you indicate the days on which service is required by ticking and completing all the fields,
An explanatory letter which gives you some tips and pointers.
A service agreement which is an agreement between us and yourself as to the service
A surety agreement in which service payments are guaranteed by a third party.

Step 3. Forward your Booking Application form. E-mail your completed forms to nursingadmin@tiscali.co.za.

We cannot arrange for the paperwork to be collected but they may be couriered to 14 Marlborough Cres., Durban North for attention Charmaine Soobramoney.

Step 4. Medical Assessment. We will then book a compulsory medical assessment and home visit by one of our registered nursing sisters for the patient needing care (an assessment fee does apply). See below for assessment details.

Step 5. Paying your deposit. A fully refundable deposit will secure your service and needs to be paid in full as we cannot commence the service until this payment is cleared into our account. This deposit is refunded after your last invoice and final costs have been consolidated. Please note :We do not reduce the final payment with the refunded deposit.

The Assessment

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At the onset of care our registered nurse will make an appointment to spend some time with the client to do an in-home needs assessment. We always suggest that a family member or friend is involved too, so that we can understand their needs and expectations. It seems to be common nowadays for clients not to have local family available. We then try to involve family members from abroad, communicating via email, Whatsapp, face time or zoom.

It is helpful if our clients can provide us with chronic and/or acute prescriptions as well as any medical records or results they may have, as they may help us gain valuable insight into the client’s condition, treatment, and prognosis.

The clients mobility and accessibility in and out of the home, in the bathroom space, in and out of the bed and between rooms is a vital component of the assessment. Advice can then be given regarding appropriate mobility aids if need be. The Registered Nurse Assessor, can also advise on simple ways to modify areas to make care easier and safer, decrease the risk of falls and injury and keep the client living independently in their home for as long as possible.